Birmingham Local Loop is a community hub connecting people with local clubs, groups, organisations, activities and support services. We help residents find opportunities, build connections, get ...
Admin Officer
Practical details
Volunteering • Longer term volunteering
Contact person
Birmingham Local Loop
#125390
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Responsible for responding to emails and telephone enquiries on behalf of the organisation, providing accurate information and directing queries
Key Responsibilities:
- Monitor and respond to incoming emails, telephone calls and general enquiries relating to the organisation.
- Provide clear and helpful information to organisations, community groups, partners and members of the public.
- Direct emails, telephone enquiries and requests to the appropriate member of the team or relevant organisation.
- Enter, update and maintain accurate information on the organisation directory, ensuring listings and contact details remain current.
- Add new organisations, community groups, services and activities to the directory and ensure required information is recorded correctly.
- Review directory information regularly and contact organisations where information needs to be updated or confirmed.
- Signpost individuals and organisations to the appropriate services, organisations, events, activities or sources of support.
- Assist people in finding the right contact, service or organisation based on their enquiry or needs.
- Maintain accurate administrative records, contact information and correspondence.
- Support the wider team with administration, data entry, communications and general organisational tasks.
- Follow up outstanding enquiries and requests to ensure they are dealt with appropriately and within a reasonable timeframe.
- Maintain professional and friendly communication when dealing with organisations, community groups, partners and members of the public.
- Support the smooth day-to-day running of Birmingham Local Loop by ensuring enquiries, information and administrative tasks are handled promptly and accurately.
Related to
About Birmingham Local Loop
Birmingham Local Loop is a community hub connecting people with local clubs, groups, organisations, activities and support services. We help residents find opportunities, build connections, get involved and strengthen their local community.
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