What Will You Do?

complete an introduction to Citizens Advice and training for your role
be a friendly face for patients & their families
handout leaflets to patients at the hospital to promote the service
where appropriate, give general, simple and effective information to patients
look out for problems’ that are common, or are unfair, and help write a short report about the problem

“Volunteering with Citizens Advice has profoundly changed me for life, I know things now that I never knew before, I’ve developed new friendships with colleagues, I’ve helped more people than I have ever done before in more than 50 years”. Tania, Birmingham

How much time do you need to give?

We are looking for individuals who can volunteer 2, 3 or even 4 days a week out of Mondays, Tuesdays, Thursdays and Fridays.

Please note that this is not a short-term volunteering role - it will take several months to get you fully trained and confident in the role.

Travel expenses are covered up to the cost of a day saver bus ticket (£5.50).

This role takes place at the following locations and times;

Mondays & Tuesdays – 09:00-16:30

Birmingham Women’s Hospital

Mindelsohn Way, Edgbaston, Birmingham B15 2TG

Thursdays & Fridays – 09:00-16:30

Birmingham Children’s Hospital

Steelhouse Lane, Birmingham B4 6NH

We are looking for individuals who can volunteer 2, 3 or even 4 of these days a week.

Please note that this is not a short-term volunteering role - it will take several months to get you fully trained up and confident.

We can be flexible so come and talk to us.

“Volunteering with Citizens Advice at BWCH has been a truly amazing and life changing experience. The role has allowed me to make meaningful differences in the lives of patients and families facing challenges and uncertainties. Offering emotional support, and reassurance in such moments has been both humbling and fulfilling". Monique-U, 44, Birmingham

What’s in it for you?

make a real difference to people’s lives.
develop or maintain valuable skills such as communication, listening and problem solving.
work with a range of different people, independently and in a team.
have a positive impact in your community.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

be aged 18 or over.
be willing to undergo an enhanced DBS check.
be friendly and approachable.
be non-judgmental and respect views, values and cultures that are different to your own.
have good listening skills.
have good resilience – you will be listening to many vulnerable people who are in the midst of challenging times.
have excellent verbal and written communication skills.
have good maths and IT skills.
be able to understand information and explain it to others.
be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.
be willing to undertake training in your role.

Valuing Inclusion:

Our volunteers come from a variety of backgrounds, and we welcome applications from all sections of the community. If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what will you do’ and how we can support you please contact us.

Citizens Advice Birmingham

Citizens Advice Birmingham