The UK’s leading not-for-profit retirement village developer, Since 1988, ExtraCare has been a pioneer for retirement living, opening 18 locations around our Midlands base and further South ...
Volunteer receptionist
Practical details
Volunteering • Longer term volunteering
Contact person
Sara Roebuck
Provided
#123165
Scan me or visit www.volunteerbrum.org/o/Extracare/activities/Volunteer-receptionist/123165 to join
The purpose of this role is to assist the Village Receptionist on the Reception desk.
The Volunteer Receptionist’s main tasks:
- Meeting and greeting anyone that comes to reception
- Always remain professional as you are the first point of contact for visitors
- Answering queries – face to face and over the telephone
- To assist the Village/scheme receptionist with tasks on reception
- To provide excellent customer service
- Answering the telephone in a professional and timely manner
- Taking and relaying accurate messages
- Directing and signposting people
- To observe standard procedures, general health and safety and rules of conduct
Key skills needed for this role:
- Pleasant, friendly personality, patient with a mature attitude.
- Trustworthy, honest, reliable.
- Ability to work in a team and under own initiative
- Experience of reception work would be advantageous, but training is provided
- Able to maintain confidentiality
This role does not include the following tasks:
- Personal care tasks
- Administering medication
- Advice or support in relation to a person’s financial affairs
- No transferring (manual handling) of residents
Training and Development:
- Accessing training required to carry out the role and to further personal development
- Accumulating relevant work experience
- Direction and support
Related to
About Extracare
The UK’s leading not-for-profit retirement village developer, Since 1988, ExtraCare has been a pioneer for retirement living, opening 18 locations around our Midlands base and further South. Our vibrant communities for retirees help to support a healthy, active and independent lifestyle in later years.
We need more people just like you to help us make a difference. If you would like to help us create better lives for older people, we are currently looking for volunteers in our charity shops and retirement communities.