The UK’s leading not-for-profit retirement village developer, Since 1988, ExtraCare has been a pioneer for retirement living, opening 18 locations around our Midlands base and further South ...
Volunteer receptionist
Practical details
Volunteering • Longer term volunteering
Contact person
Sara Roebuck
Provided
#123165
Scan me or visit www.volunteerbrum.org/o/Extracare/activities/Volunteer-receptionist/123165 to join
The purpose of this role is to assist the Village Receptionist on the Reception desk.
The Volunteer Receptionist’s main tasks:
- Meeting and greeting anyone that comes to reception
- Always remain professional as you are the first point of contact for visitors
- Answering queries – face to face and over the telephone
- To assist the Village/scheme receptionist with tasks on reception
- To provide excellent customer service
- Answering the telephone in a professional and timely manner
- Taking and relaying accurate messages
- Directing and signposting people
- To observe standard procedures, general health and safety and rules of conduct
Key skills needed for this role:
- Pleasant, friendly personality, patient with a mature attitude.
- Trustworthy, honest, reliable.
- Ability to work in a team and under own initiative
- Experience of reception work would be advantageous, but training is provided
- Able to maintain confidentiality
This role does not include the following tasks:
- Personal care tasks
- Administering medication
- Advice or support in relation to a person’s financial affairs
- No transferring (manual handling) of residents
Training and Development:
- Accessing training required to carry out the role and to further personal development
- Accumulating relevant work experience
- Direction and support
Related to
About Extracare
The UK’s leading not-for-profit retirement village developer, Since 1988, ExtraCare has been a pioneer for retirement living, opening 18 locations around our Midlands base and further South. Our vibrant communities for retirees help to support a healthy, active and independent lifestyle in later years.
We need more people just like you to help us make a difference. If you would like to help us create better lives for older people, we are currently looking for volunteers in our charity shops and retirement communities.
The organiser has marked this activity as filled. Applications are closed. You can find other volunteering opportunities here.