Front of House Volunteer (Weoley Castle Community Centre)

Who are Midland Mencap?

Midland Mencap is a charity which works and campaigns for accessible and inclusive services and a better quality of life for everyone with experience of learning disabilities and additional needs. Volunteering with Midland Mencap is your opportunity to do something really positive, to have a great time, and help us achieve our vision.

Purpose of the role?

Our Weoley Castle Community Centre is a thriving and busy hub where adults with learning disabilities, carers, professionals and the local community access a variety of services.

We are looking for volunteers who would like to help us maintain a safe and welcoming environment for visitors at the community centre!

What would I be doing?

• Occupying the reception area to welcome visitors to the centre – including managing the front door
• Greeting visitors in a friendly manner and ensuring they sign in
• Receiving any deliveries safely and notifying the correct person
• Answering the telephone during busy periods and taking messages
• Maintaining an attractive, welcoming and tidy reception area
• Assisting people with disabilities to access information about upcoming events
• During quiet periods, helping with general building tidying tasks

What do I need?

To be a volunteer you need to have

• Ability to volunteer independently whilst staff members may be busy
• Confidence to answer the door and permit visitors in a vigilant manner
• Being approachable and friendly, building a rapport with visitors
• Good communication skills
• Accepting of others who might be different to you and the ability to work as part of a diverse team
• A willingness to learn and work within guidelines set out by Midland Mencap
• Honesty, integrity and trustworthy
• Good time management skills, reliability
• Aged 18+

• An enhanced DBS check will be required by all successful applicants.

When and where do you need me?

Our community centre is open Monday – Friday 9.30am – 3.30pm

We also host various events throughout the year!

Choose the days suit you.

We are looking for volunteers to ideally attend at least once a week.

Weoley Castle Community Centre, Bottetourt Rd, Birmingham B29 5TE

What’s in it for me?

As one of our valued volunteers, Midland Mencap will offer you:

• The opportunity to make a difference to the lives of people with learning disabilities

• Any training and development that is needed

• The chance to develop your skills and gain experience

• The opportunity to meet new people and be part of a diverse team

• Support within your role

• Any out-of-pocket travel expenses

• Lots of appreciation for your amazing contribution

• Positive wellbeing from doing something great

• Improve career opportunities by adding your volunteer role to a CV