Narthex Sparkhill was founded over 20 years ago with a clear mission: to respond to the real and immediate needs of people in our local community, particularly those experiencing poverty and hardship ...
Peer Advisor/Digital Navigator
Practical details
Volunteering • Longer term volunteering
Contact person
Linda Smith
Provided
#119327
Scan me or visit www.volunteerbrum.org/o/Narthex/activities/Peer-AdvisorDigital-Navigator/119327 to join
We are looking for volunteers to help individuals to access support, complete forms and build confidence using digital services
About the role
As a Peer Advisor/Digital Navigator, you will provide basic support to people accessing our services. This includes helping with forms, explaining simple information and guiding people to the right support.
You will also play an important role in creating a welcoming and respectful environment for everyone who visits
What You'll do
- Welcome and support people accessing services
- Help with forms (eg. benefits/Council tax)
- Support basic digital tasks
- Explain information clearly
- Signpost to relevant services
- Work alongside staff and volunteers
What we're looking for
- Friendly and approachable
- Good communication skills
- Basic IT confidence
- Reliable and able to commit to regular sessions
- Empath and non-judgemental approach
Desirable (but not essential)
- Community language skills
- Lived experience of similar challenges
- Interest in developing advice skills
What you'll gain
- Full training and ongoing support
- Valuable experience in advice and community work
- Opportunity to develop skills and confidence
- Travel expenses reimbursed
- References and recognition for your contribution
This is a support role and you will not be expected to give complex or legal advice, training and support staff will always be available
Person requirements
- Friendly and approachable
- Good communication skills
- Basic IT confidence
- Reliable and able to commit to regular sessions
- Empath and non-judgemental approach
Related to
About Narthex
Narthex Sparkhill was founded over 20 years ago with a clear mission: to respond to the real and immediate needs of people in our local community, particularly those experiencing poverty and hardship.
Over the years, we have:
Established a Foodbank service that has grown in scale and reach.
Built a trusted Information, Advice, and Guidance (IAG) service, including specialist money and debt advice.
Invested in warehouse, storage, and logistics systems to support food distribution across five foodbanks.
We are the largest foodbank in Birmingham with 5 satellites covering some of the most deprived areas of the city.
Serving 8089 vouchers per year, 3907 individual applicants, feeding 5202 adults and 1,052 children. In addition, we delivered advice session to 1265 individuals with 2967 issues
Developed strong volunteer programmes, engaging both local residents and corporate partners.
Introduced innovative services, such as our Pantry provision, to meet evolving needs.