Narthex Sparkhill was founded over 20 years ago with a clear mission: to respond to the real and immediate needs of people in our local community, particularly those experiencing poverty and hardship ...
Volunteer receptionist
Practical details
Volunteering • Longer term volunteering
Contact person
Linda Smith
#120980
Scan me or visit www.volunteerbrum.org/o/Narthex/activities/Volunteer-receptionist/120980 to join
We are looking for friendly and reliable Volunteer Receptionists to support our busy community centres. As the first point of contact for clients and visitors,
Main Duties
- Welcome clients and visitors in a professional and friendly manner
- Answer telephone calls and respond to enquiries
- Complete IAG referral paper forms for bookings
- Support in registering clients for services and maintain accurate records
- Provide information and signpost clients to appropriate support
- Support food bank enquiries and voucher requests
- Assist with general administrative tasks, including filing, scanning, and data entry
- Help maintain a tidy and organised reception area
What We're Looking For
- Good communication and interpersonal skills
- A friendly, approachable, and non-judgemental attitude
- Basic IT skills, including email and Microsoft Office
- Good organisational skills and attention to detail
- Ability to maintain confidentiality
- A willingness to learn and work as part of a team
What You'll Gain
- Valuable administration and customer service experience
- Training and ongoing support
- Experience working within a busy charity environment
- Opportunities to develop skills in advice, community support, and client engagement
- A chance to make a real difference in your local community
Narthex is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.
Related to
About Narthex
Narthex Sparkhill was founded over 20 years ago with a clear mission: to respond to the real and immediate needs of people in our local community, particularly those experiencing poverty and hardship.
Over the years, we have:
Established a Foodbank service that has grown in scale and reach.
Built a trusted Information, Advice, and Guidance (IAG) service, including specialist money and debt advice.
Invested in warehouse, storage, and logistics systems to support food distribution across five foodbanks.
We are the largest foodbank in Birmingham with 5 satellites covering some of the most deprived areas of the city.
Serving 8089 vouchers per year, 3907 individual applicants, feeding 5202 adults and 1,052 children. In addition, we delivered advice session to 1265 individuals with 2967 issues
Developed strong volunteer programmes, engaging both local residents and corporate partners.
Introduced innovative services, such as our Pantry provision, to meet evolving needs.