Admin Volunteer

ABOUT SMART WORKS

Smart Works is a dynamic, high profile and fast-growing UK charity that helps unemployed women to get the coaching, clothing and confidence they need to secure employment and change the trajectory of their lives. After visiting Smart Works, 63% of clients secure a job within a month of their appointment.

The women Smart Works support are at high risk of economic hardship, often struggling with confidenceand self-belief in the face of repeated rejection and real barriers to employment. Smart Works hassupported over 40,000 women into employment over the past decade.

ABOUT THE OPPORTUNITY

Our Admin Volunteers play a vital role in the delivery of the Smart Works service through answering telephone enquiries, booking our clients in for appointments and processing vital client data.

As an Admin Volunteer, you will support the Service Delivery team and gain valuable experience in a dynamic charity. You will develop your communication, problem solving and IT skills, and make a meaningful impact on the lives of women seeking employment.

Volunteers can attend a wide range of events, volunteer socials and access to our monthly volunteer forums and training. You will become part of the supportive and buzzing Smart Works community, consisting of over 780 volunteers across the UK.

ADMIN VOLUNTEER ACTIVITIES

Include:

• Scheduling appointments and maintaining accurate client records.
• Answering the phone and contacting clients to confirm their appointment the day before.
• Helping to manage volunteer schedules and ensuring effective communication within the team.
• Processing client feedback forms into our database, to ensure accurate data is kept.
• Liaising with referral partners over the phone to take client referrals.
• Greeting clients and offering them a tea or coffee, welcoming them to the Smart Works centre.

DO YOU HAVE...

• Strong organisational skills.
• Excellent listening skills, with an empathetic nature towards our clients and their backgrounds.
• Comfortable working with volunteers and clients from different backgrounds and respectful of other people’s experiences and approaches.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with email and scheduling tools.
• Attention to detail.
• Problem-solving skills.
• Passionate about our mission and fashion as a force for good.

BENEFITS OF VOLUNTEERING

• Using your knowledge and skills to help women feel more confident before they enter the workplace and make a positive difference to the lives of our clients.
• Meeting people from a range of backgrounds and making new friends who have a shared passion for helping others.
• Joining our monthly UK wide virtual volunteer forums to meet individuals across the charity andreceive training opportunities to help you learn new skills.

You can apply for the role through our website, Smart Works Birmingham. Go to 'support us', 'get involved', and then 'become a volunteer'.