Community Support Advisor

The Community Support Advisor delivers person-centred support to individuals who may be experiencing social isolation, low confidence, or reduced wellbeing. The role focuses on building trusted relationships and creating opportunities for meaningful connection through telephone befriending, one-to-one mentoring, and facilitated friendship groups.

Through regular befriending calls, the Advisor provides emotional support, active listening, and companionship, helping individuals feel heard, valued, and less alone. One-to-one mentoring sessions are tailored to personal goals, supporting individuals to build confidence, develop coping strategies, improve independence, and access appropriate services or community opportunities.

The Advisor also organises and facilitates friendship groups that promote peer support, shared experiences, and social interaction in a safe and inclusive environment. These groups help participants develop friendships, strengthen social networks, and increase community engagement.

Key elements of the role include:

• Delivering compassionate, non-judgemental support
• Promoting wellbeing and resilience
• Signposting to relevant local services and activities
• Encouraging independence and personal development
• Maintaining accurate records and adhering to safeguarding and confidentiality policies

Overall, the Community Support Advisor plays a vital role in reducing isolation, improving mental and emotional wellbeing, and empowering individuals to build stronger connections within their community.