Support Advisor Role

The Support Advisor works as a coach and mentor, providing person-centred support to individuals accessing our services. The role focuses on promoting wellbeing, confidence, independence, and social connection through consistent engagement and supportive relationships.

Key Responsibilities

• Provide empathetic and professional support through the helpline, responding to enquiries and offering guidance, reassurance, and signposting where appropriate.
• Deliver one-to-one mentoring and coaching sessions tailored to individual needs and personal goals.
• Carry out regular wellbeing check-ins to monitor progress, provide encouragement, and identify any additional support required.
• Facilitate and support friendship groups, helping create safe, inclusive spaces that reduce isolation and encourage positive social interaction.
• Maintain accurate records of interactions while respecting confidentiality and safeguarding standards.
• Work collaboratively with the wider team to ensure consistent, high-quality support across services.

Key Skills & Qualities

• Strong listening and communication skills
• Empathy, patience, and a non-judgemental approach
• Ability to build trust and positive relationships
• Organised and able to manage multiple support activities
• Awareness of wellbeing, safeguarding, and supportive coaching practices

Purpose of the Role

The Support Advisor helps individuals feel heard, supported, and connected, empowering them to improve wellbeing, develop confidence, and build meaningful relationships within their community.