West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen ...
Admin Officer
Practical details
Volunteering • Longer term volunteering
Contact person
Sue Reynolds
#123155
Scan me or visit www.volunteerbrum.org/o/WM-Community-Action/activities/Admin-Officer/123155 to join
Provides essential administrative support, maintains records, manages communications, organises documents, and helps ensure the smooth day-to-day running of the
The Administrator plays a vital role in supporting the day-to-day operations of West Midlands Community Action. They ensure the organisation runs efficiently by providing high-quality administrative support to staff, volunteers, and service users.
Key responsibilities include:
- Managing emails, telephone enquiries, and general correspondence.
- Maintaining accurate records, databases, and filing systems.
- Preparing letters, forms, reports, and other organisational documents.
- Scheduling meetings, appointments, and community events.
- Supporting volunteer recruitment, onboarding, and record keeping.
- Assisting with grant administration and funding documentation.
- Maintaining confidential records in line with GDPR and organisational policies.
- Updating spreadsheets, monitoring information, and producing reports when required.
- Ordering office supplies and ensuring resources are available.
- Supporting the coordination of projects, activities, and community services.
- Helping maintain the organisation's digital systems, calendars, and shared documents.
- Providing excellent customer service to members of the public, partners, and stakeholders.
- Assisting with the organisation of community events, training sessions, and outreach activities.
- Ensuring all administrative processes are completed accurately, efficiently, and on time.
Skills and qualities
- Excellent organisational and administrative skills.
- Good written and verbal communication.
- Confident using Microsoft Office and online systems.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality.
- Friendly, professional, and approachable.
- Able to work independently and as part of a team.
- Good time management and ability to prioritise tasks.
Related to
About WM Community Action
West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen communities, and create opportunities across the West Midlands.
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