West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen ...
Community Support Officer
Practical details
Volunteering • Longer term volunteering
Contact person
Sue Reynolds
#123068
Scan me or visit www.volunteerbrum.org/o/WM-Community-Action/activities/Community-Support-Officer/123068 to join
Support local people by providing a friendly listening ear, signposting individuals to local services, assisting with community activities, and residents
Main Responsibilities
- Welcome and support members of the public in a friendly, respectful, and non-judgemental manner.
- Listen to people's concerns and identify where they may need additional support.
- Provide information and signpost individuals to local services, including health, wellbeing, housing, employment, education, benefits, food support, and community activities.
- Assist with community events, outreach sessions, workshops, and wellbeing activities.
- Help people complete basic forms or access online services where appropriate.
- Maintain accurate and confidential records of volunteer activities.
- Work closely with staff, volunteers, and partner organisations to ensure individuals receive the support they need.
- Promote equality, inclusion, and community engagement in all aspects of the role.
Skills and Qualities
- Friendly, approachable, and compassionate.
- Good listening and communication skills.
- Reliable, trustworthy, and able to maintain confidentiality.
- Respectful of people from all backgrounds and cultures.
- Basic IT skills are helpful but not essential.
- Willingness to learn and undertake training.
What You'll Gain
- Make a meaningful difference in your local community.
- Develop valuable communication, support, and community engagement skills.
- Receive training, guidance, and ongoing support from experienced staff.
- Gain practical experience for careers in community work, social care, housing, health, or the voluntary sector.
- Meet new people and become part of a supportive volunteer team.
Related to
About WM Community Action
West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen communities, and create opportunities across the West Midlands.
See more activities by WM Community ActionApplications closing in 9 days.