West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen ...
Service Lead
Practical details
Volunteering • Longer term volunteering
Contact person
Sue Reynolds
#123138
Scan me or visit www.volunteerbrum.org/o/WM-Community-Action/activities/Service-Lead/123138 to join
Coordinates community services, events and advice, supporting volunteers, staff and residents while ensuring services are organised, accessible and effective.
Key Responsibilities
- Coordinate the delivery of advice, information, and community support services.
- Plan, organise, and oversee community events, workshops, outreach sessions, and wellbeing activities.
- Develop new projects and opportunities that respond to local community needs.
- Coordinate volunteers, staff, and external partners to ensure services are delivered effectively.
- Support the daily operation of the advice centre, ensuring appointments, enquiries, and referrals are managed efficiently.
- Provide a welcoming first point of contact for clients and ensure excellent customer service.
- Build and maintain relationships with local organisations, charities, statutory agencies, and community groups.
- Promote services through social media, newsletters, community networks, and local events.
- Monitor attendance, collect feedback, and produce reports on service outcomes and impact.
- Maintain accurate records while ensuring compliance with GDPR, safeguarding, health and safety, and organisational policies.
- Assist with funding projects by gathering evidence, statistics, case studies, and impact data.
- Identify opportunities for service improvement and contribute to organisational development.
Skills and Experience
- Excellent organisational and time management skills.
- Experience coordinating community services, projects, or events.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.
- Experience working with volunteers and community partners.
- Good IT skills, including Microsoft Office and online systems.
- Understanding of advice services, community development, and voluntary sector organisations.
- Knowledge of safeguarding, equality, diversity, and inclusion principles.
- Ability to work flexibly, including occasional evenings and weekends for events.
Personal Qualities
- Friendly, approachable, and empathetic.
- Passionate about supporting local communities.
- Proactive, organised, and solutions-focused.
- Reliable, adaptable, and able to work under pressure.
- Strong team player with the ability to build positive relationships.
- Committed to promoting inclusion, equality, and community participation.
Typical Activities
- Coordinating community events and information sessions.
- Managing referrals and appointments for advice services.
- Supporting volunteers during projects and activities.
- Liaising with local councils, NHS services, charities, and community organisations.
- Organising training sessions and volunteer development opportunities.
- Monitoring service delivery and preparing reports for funders and stakeholders.
- Helping secure new partnerships, funding opportunities, and community initiatives that expand the organisation's impact.
Related to
About WM Community Action
West Midlands Community Action is a community-led organisation dedicated to supporting local people through practical services, partnership working, and initiatives that improve wellbeing, strengthen communities, and create opportunities across the West Midlands.
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