WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, ...
Admin Lead
Practical details
Volunteering • Longer term volunteering
Contact person
West Midland Disability Action
#119764
Scan me or visit www.volunteerbrum.org/o/West-Midlands-Disability-Action/activities/Admin-Lead/119764 to join
Admin Lead for a disability service, managing referrals, German enquiries, KPIs, response times, requests, and service changes with Coordinators.
As an Admin Lead within a disability support service, I oversee and coordinate administrative operations to ensure efficient and high-quality service delivery. My responsibilities include managing referrals, handling German-language enquiries, monitoring key performance indicators (KPIs) and response times, and maintaining accurate records. I work closely with the Coordinator team to manage service requests, implement support changes, resolve administrative issues, and ensure compliance with organisational procedures. I also support continuous service improvement by tracking performance, identifying areas for development, and ensuring a positive experience for service users and stakeholders.
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About West Midlands Disability Action
WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, information, and support services, working to remove barriers and promote inclusion, rights, and social justice for disabled communities.