WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, ...
Operations Lead
Practical details
Volunteering • Longer term volunteering
Contact person
West Midlands Disability Action
#127609
Scan me or visit www.volunteerbrum.org/o/West-Midlands-Disability-Action/activities/Operations-Lead/127609 to join
Supports WMDA’s day-to-day operations, ensuring teams are organised, priorities delivered, and KPIs and targets are monitored and achieved.
Key Responsibilities
- Oversee and support the day-to-day operational running of the organisation.
- Monitor KPIs, targets and performance across teams and services.
- Work with Team Leads to identify gaps, delays and areas needing improvement.
- Ensure agreed actions and targets are followed up and completed.
- Support operational planning, systems and processes.
- Monitor staff and volunteer capacity and organisational needs.
- Provide regular updates to the CEO and Board on operational performance.
- Help ensure services and projects are delivered effectively and on time.
- Support continuous improvement across the organisation.
Person Specification
We are looking for someone with:
- Experience working with a CIC, charity, voluntary organisation or community organisation.
- Experience supporting or managing organisational operations.
- Experience monitoring KPIs, targets and performance.
- Ability to identify when targets are not being met and support teams to improve.
- Strong organisation, communication and problem-solving skills.
- Ability to work with different teams and support Team Leads.
- Commitment to WMDA's mission, values and work with disabled people.
Role reviewed: September 2026
Related to
About West Midlands Disability Action
WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, information, and support services, working to remove barriers and promote inclusion, rights, and social justice for disabled communities.
Applications closing in 24 days.