Service Co-ordinator

The Volunteer Service Coordinator helps run mentoring programmes and events smoothly by organising, supporting, and communicating with volunteers. They act as a key link between volunteers, coordinators, and management to ensure a high-quality, inclusive experience for participants.

Key Responsibilities

1. Volunteer Coordination & Scheduling

Create and manage weekly volunteer schedules with the team, ensuring all sessions and events are fully covered. Share updates clearly and on time.

2. Day-to-Day Operations

Support daily operations alongside the COO, helping organise activities, events, and resources while responding to any issues that arise.

3. Communication

Act as the main contact between volunteers and management. Keep everyone informed by sharing updates and important information clearly.

4. Meetings & Coordination

Co-lead regular coordinator meetings, help plan weekly activities, and highlight any issues or improvements needed.

5. Issue Resolution & Support

Help resolve day-to-day issues, support volunteers and coordinators, and escalate more serious concerns when needed.

6. Volunteer Support & Admin

Assist with managing volunteer availability, leave, and records. Ensure volunteers feel supported and valued.

7. Quality & Standards

Monitor service quality, address any delivery issues, and support ongoing improvements.

8. Inclusion & Environment

Promote an inclusive, respectful environment and help create a welcoming experience for all participants, including disabled adults.