WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, ...
Support Lead
Practical details
Volunteering • Longer term volunteering
Contact person
West Midlands Disability Action
#123047
Scan me or visit www.volunteerbrum.org/o/West-Midlands-Disability-Action/activities/Support-Lead/123047 to join
We are seeking a compassionate and organised Support Lead to oversee the coordination and delivery of our disability mentoring and peer support services.
Key Responsibilities
- Coordinate referrals and match clients with appropriate mentors and support volunteers.
- Manage client onboarding, support plans, and ongoing communication.
- Oversee the day-to-day delivery of disability mentoring and companionship services.
- Support and supervise mentors, ensuring they have the guidance and resources they need.
- Schedule appointments, mentoring sessions, and follow-up reviews.
- Monitor client progress and maintain accurate, confidential records.
- Respond to enquiries and provide a welcoming first point of contact for clients and families.
- Work closely with external organisations, community partners, and healthcare professionals where appropriate.
- Ensure safeguarding, confidentiality, and organisational policies are followed.
- Identify opportunities to improve service quality and client outcomes.
Skills and Experience
- Experience coordinating disability, health, social care, or community support services.
- Excellent organisational and communication skills.
- Ability to manage multiple clients and priorities effectively.
- Understanding of disability inclusion and person-centred support.
- Experience working with people with lived experience of disability is highly desirable.
- Knowledge of safeguarding, confidentiality, and professional boundaries.
- Compassionate, empathetic, and committed to empowering others.
Related to
About West Midlands Disability Action
WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, information, and support services, working to remove barriers and promote inclusion, rights, and social justice for disabled communities.
Applications closing in 8 days.