WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, ...
Support Trainer / Mentor
Practical details
Volunteering • Longer term volunteering
Contact person
West Midlands Disability Action
#123048
Scan me or visit www.volunteerbrum.org/o/West-Midlands-Disability-Action/activities/Support-Trainer--Mentor/123048 to join
The Support Trainer / Mentor plays a key role in delivering high-quality support to both clients and volunteers.
Key Responsibilities
Client Support
- Deliver one-to-one mentoring and support sessions for clients.
- Welcome new clients and support them through their first sessions.
- Help clients develop confidence, independence, and achieve their personal goals.
- Maintain accurate and confidential client records.
- Escalate any safeguarding or wellbeing concerns appropriately.
Volunteer Training and Support
- Deliver inductions for new volunteers.
- Provide training on mentoring, listening skills, safeguarding, boundaries, and organisational procedures.
- Support volunteers as they begin working with clients.
- Offer ongoing coaching, guidance, and feedback to help volunteers develop their skills.
- Organise refresher training and continuous learning opportunities.
Volunteer Coordination
- Be the first point of contact for volunteer questions, concerns, and day-to-day support.
- Build positive relationships with volunteers and encourage their continued development.
- Monitor volunteer wellbeing and provide additional support where needed.
- Help ensure volunteers feel confident, valued, and supported in their roles.
Service Delivery
- Step in to provide mentoring sessions when volunteer cover is unavailable or additional support is required.
- Support the coordination team to ensure clients continue receiving consistent support.
- Work collaboratively with colleagues to maintain high-quality services.
- Promote person-centred, inclusive, and compassionate support across all programmes.
Skills and Experience
- Experience supporting people within disability, health, social care, or community services.
- Experience delivering training, mentoring, coaching, or volunteer support.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Understanding of safeguarding, confidentiality, and professional boundaries.
- Ability to inspire, motivate, and support both clients and volunteers.
- Lived experience of disability or experience working alongside disabled people is highly valued.
Related to
About West Midlands Disability Action
WM Disability Action is a user-led organisation based in the West Midlands, dedicated to empowering disabled people to live independently and have equal access to opportunities. We provide advocacy, information, and support services, working to remove barriers and promote inclusion, rights, and social justice for disabled communities.