Birmingham Women's & Children's Hospitals Volunteer

What Will You Do?

• complete an introduction to Citizens Advice and training for your role
• be a friendly face for patients & their families
• handout leaflets to patients at the hospital to promote the service
• where appropriate, give general, simple and effective information to patients
• look out for problems’ that are common, or are unfair, and help write a short report about the problem

How much time do you need to give?

We are looking for individuals who can volunteer 2, 3 or even 4 days a week out of Mondays, Tuesdays, Thursdays and Fridays.

Please note that this is not a short-term volunteering role - it will take several months to get you fully trained and confident in the role.

Travel expenses are covered up to the cost of a day saver bus ticket (£5.20).

This role takes place at the following locations and times;

Mondays & Tuesdays – 09:00-16:30

Birmingham Women’s Hospital

Mindelsohn Way, Edgbaston, Birmingham B15 2TG

Thursdays & Fridays – 09:00-16:30

Birmingham Children’s Hospital

Steelhouse Lane, Birmingham B4 6NH

We are looking for individuals who can volunteer 2, 3 or even 4 of these days a week.

Please note that this is not a short-term volunteering role - it will take several months to get you fully trained up and confident.

We can be flexible so come and talk to us.

What’s in it for you?

• make a real difference to people’s lives.
• learn about a range of matters such as benefits, housing, employment and family issues.
• develop valuable skills such as communication, listening and problem solving.
• work with a range of different people, independently and in a team.        
• have a positive impact in your community.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be aged 18 or over.
• be willing to undergo an enhanced DBS check.
• be friendly and approachable.
• be non-judgmental and respect views, values and cultures that are different to your own.
• have good listening skills.
• have good resilience – you will be listening to many vulnerable people who are in the midst of challenging times.
• have excellent verbal and written communication skills.
• have good maths and IT skills.
• be able to understand information and explain it to others.
• be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.
• be willing to undertake training in your role.

Valuing Inclusion:

Our volunteers come from a variety of backgrounds, and we welcome applications from all sections of the community. If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what will you do’ and how we can support you please contact us.